The LUCHA Tenant Portal Is Here!

The LUCHA Tenant Portal is an internet site where LUCHA tenants can pay rent and keep track of payment history. There are no fees to use the LUCHA tenant portal if you pay your rent using a checking account. LUCHA does not accept payment by credit card or debit card.

Online Tenant Portal

 

Setting Up a Tenant Portal Account

Account setup takes only a couple of minutes! Tenants who share their email address with LUCHA will receive an email invitation to set up a tenant portal account.  The invitation includes a link to a page with a few questions for tenants to answer. Tenants then create a password and log in.

Paying Rent

Click the “Tenant Portal” button. There is an e-check option that requires access a tenant’s bank account information. If you do not have a bank account, you cannot pay rent on the portal. After entering bank account information, tenants can authorize that their rent payment be taken directly from their accounts and paid to LUCHA.  There are no fees charged for the e-check payment! Tenants are also able to check their charges, balances, and payment history through the portal.

The LUCHA Tenant Portal is operated using strict internet safety and security standards for receiving confidential financial information.  Tenants will need to be sure the computer they are sending information from is also safe and secure.

Placing a Work Order Request

To place a maintenance request, please contact Assistant Property Manager Evelyn Vega at 773-276-5338 ext. 225 or evega@lucha.org.

For EMERGENCIES (examples: no heat, plumbing leak) outside of regular business hours (9:00 am-5:00 pm): Please call 866-504-361`2.

Questions?

  • Do you want to give LUCHA your email address so that you can receive an invitation to set up a tenant portal account?
  • Do want to know more about how to get an email address?
  • Do you want to know more about how to open a bank account?
  • Other questions? Contact Property Manager Richard Barajas at 773-276-5338 ext. 256 or rbarajas@lucha.org.