The LUCHA Tenant Portal Is Here!
The LUCHA Tenant Portal is an internet site where LUCHA tenants can pay rent, review their payment histories, and request work orders. The portal is part of the property management software system LUCHA is using called AppFolio. There are no fees to use the LUCHA tenant portal if you pay your rent using a checking account. LUCHA does not accept payment by credit card or debit card.
Setting Up a Tenant Portal Account
When LUCHA tenants give LUCHA their email addresses, they receive an email from LUCHA inviting them to set up a tenant portal account. The invitation includes a link to a page with a few questions for tenants to answer. Tenants then create a password and log in. Setting up the account should take less than 2 minutes!
There is a “Tenant Portal” button on the portal. Once tenants click that button, they are given an e-check option that requires tenants to have a bank account. Tenants are asked to give their bank account information. After supplying that information, tenants can then authorize that their rent payment be taken directly from their bank accounts and paid to LUCHA. There are no fees charged for the e-check payment! Tenants are also able to check their charges, balances, and payment history through the portal.
The LUCHA Tenant Portal is operated using strict internet safety and security standards for receiving confidential financial information. Tenants will need to be sure the computer they are sending information from is also safe and secure.
Placing a Work Order Request
There is a “Maintenance” tab on the portal where tenants can click a “New Maintenance Request” button. A box appears where tenants are asked to type in their request. There is also an “Open Maintenance Requests” button where tenants can check the status of current maintenance requests.
- Do you want to give LUCHA your email address so that you can receive an invitation to set up a tenant portal account?
- Do want to know more about how to get an email address?
- Do you want to know more about how to open a bank account?
- Other questions?
Contact Evelyn Vega at LUCHA at 773-276-5338 ext. 225 or firstname.lastname@example.org.